live Training Schedule
Atlassian Cloud Organization Administration
Date
Tuesday, November 19, 2024
11am - 4pm (CST)
Fee
$600 per participant
Course Overview
This advanced course is designed for experienced Atlassian administrators looking to deepen their knowledge and skills in managing complex Atlassian cloud environments. Participants will gain in-depth insights into advanced concepts of Atlassian cloud organizations, administrator roles, user management strategies, and sophisticated features available in various cloud plans.
Course Objectives
Upon completion of this course, you will be able to:
- Define and navigate complex structures of Atlassian cloud organizations, sites, and products
- Distinguish and effectively utilize different Atlassian cloud administrator roles
- Implement advanced strategies for user management and access control in Atlassian cloud
- Evaluate and select appropriate cloud plans based on organizational needs
- Leverage Atlassian Guard and its advanced security features
- Utilize and integrate additional advanced features available on Atlassian cloud
Who Should Attend
This course is tailored for:
- Experienced Atlassian administrators
- Senior IT professionals managing large-scale Atlassian environments
- Cloud architects involved in designing and optimizing Atlassian cloud infrastructures
- Technical leads responsible for overseeing Atlassian tool adoption and usage
Prerequisites
Participants should have:
- Substantial experience with Atlassian products, preferably in a cloud environment
- Strong understanding of cloud computing concepts and IT administration
- Familiarity with basic Atlassian cloud administration tasks
- Practical experience in managing user access and permissions in enterprise software
Trainer
Our instructors brings a wealth of real-world experience and deep technical knowledge to ensure you receive the highest quality advanced training in Atlassian cloud administration. The instructor for this advanced course is a highly qualified expert in Atlassian cloud administration, with at least 2 Atlassian certifications and minimum of 5 years experience administering Jira.
Delivery Method
Online Live
Managing Jira Service Projects
Date
Tuesday, December 10, 2024
9am - 4pm (CST)
Fee
$750 per participant
Course Level
Intermediate
Course Overview
In this course, you'll learn how to create and manage a service project using Jira Service Management. You'll gain hands-on experience in setting up request types, creating queues, establishing Service Level Agreements (SLAs), and integrating with Confluence for knowledge base management. The course also covers customizing your customer portal, managing users, and implementing automation to streamline your service processes.
Course Objectives
By the end of this course, participants will be able to:
- Create and configure a service project in Jira Service Management
- Set up and customize request types for customer needs
- Create and manage queues for efficient service team operations
- Establish and monitor Service Level Agreements (SLAs)
- Integrate and utilize a Confluence knowledge base
- Brand and customize the customer portal and global help desk
- Manage user access and roles within a service project
- Implement automation to improve service project efficiency
Who Should Attend
This course is ideal for:
- Jira administrators responsible for setting up and managing service projects
- IT service managers looking to optimize their service management processes
- Team leads or project managers overseeing service-oriented teams
- Anyone seeking to enhance their skills in Jira Service Management
Prerequisites
- If you're solely responsible for setting up a service project, there are no prerequisites
- If you're also responsible for setting up Jira company-wide, you should have completed Jira Administration Part 1 or have equivalent experience
Trainer
Our instructors bring a wealth of real-world experience and deep technical knowledge to ensure you receive the highest quality advanced training in Atlassian cloud administration. The instructor for this advanced course is a highly qualified expert in Jira Service Management, with at least 2 Atlassian certifications and a minimum of 5 years experience administering Jira.
Delivery Method
Online Live
Course Summary
This comprehensive course on Managing Jira Service Projects will equip you with the skills to effectively create, configure, and manage service projects in Jira Service Management. You'll learn how to create a service project, set up request types, create queues, establish SLAs, integrate with Confluence for knowledge base management, customize your customer portal, manage users, and implement automation. By the end of the course, you'll have the expertise to optimize your service management processes and improve your team's efficiency using Jira Service Management.
Realizing the Power of Jira Reporting and Dashboards
Date
Tuesday, January 14, 2024
9am - 4pm (CST)
Fee
$750 per participant
Course Level
Intermediate
Course Overview
This course focuses on harnessing the power of Jira's reporting and dashboard features to enhance project visibility and decision-making. Participants will learn to create, configure, and interpret various reports and dashboards, select appropriate gadgets, and effectively share insights across their organization. The course emphasizes practical skills in using Jira's native tools and third-party apps to gain comprehensive insights into project health, progress, and overall status.
Course Objectives
By the end of this course, participants will be able to:
- Create and configure reports and dashboards in Jira
- Select appropriate reports and gadgets to answer specific questions in given scenarios
- Read and interpret various reports and gadgets accurately
- Choose and implement gadgets for use in Wallboards
- Create and configure effective Wallboards
- Set up appropriate access controls for reports
- Share dashboards with team members and stakeholders
Course Content
The course will cover the following key areas:
- Jira Software Reporting
- Jira Dashboards
- Analyzing Reports & Gadgets
- Filtering Data for Reports & Dashboards
- Sharing Dashboards
Who Should Attend
This course is ideal for:
- Project managers and team leads who need to monitor and report on project progress
- Jira administrators responsible for setting up reporting systems
- Scrum Masters and Agile coaches looking to enhance their teams' visibility
- Business analysts who need to extract and present project data
- Any Jira user looking to improve their reporting and dashboard skills
Prerequisites
To succeed in this course, participants should have:
- Basic familiarity with Jira Software (SW), including:
- Navigating through the UI
- Viewing Boards and Issues
- Basic understanding of Jira Query Language (JQL), including:
- Creating queries with date ranges and compound clauses using AND/OR
- Basic understanding of Jira Workflows
- Basic understanding of Jira Filters, including:
- Sharing filters with other Jira users
- Setting filter permissions
Trainer
Our instructors bring a wealth of real-world experience and deep technical knowledge to ensure you receive the highest quality training in Atlassian cloud administration. The instructor for this course is a highly qualified expert in Jira Software, with extensive experience in Jira reporting and dashboard configuration.
Delivery Method
Online Live